East Devon District Council

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Guide Universal Credit

Show all parts of this guide

2. Claiming Universal Credit

In some areas of the United Kingdom (UK) the full service for Universal Credit is in place. This will be rolled out in East Devon during Summer 2018:

  • Honiton Job Centre Plus area from 4th July and
  • Exeter Job Centre Plus area from 26th September

Find out if you can claim Universal Credit.

If you're already receiving one of the six benefits listed in part 1 you don't need to do anything as you will be told when Universal Credit will affect you. However if your circumstances change you may have to make a claim for Universal Credit: 

  1. apply online or 
  2. call the Universal Credit helpline: open Monday to Friday 8am to 6pm (closed on bank holidays): Telephone: 0800 328 5644 Textphone: 0800 328 1344

Before making your claim

 Please have the following information ready:

  • your postcode
  • your National Insurance number
  • details of the bank, building society or Post Office account you want Universal Credit paid into
  • your tenancy agreement (if you have one)
  • details of your savings or other capital
  • details of any income that’s not from work (e.g. from an insurance plan)
  • details of any other benefits you’re getting

Your partner will also need to make a claim separately with their details. 

If you don't have a computer, there’s access to the web in lots of places. If you need help making your claim please contact us on 01395 571770.