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3,000 households were electronically selected at random from the Land and Property Gazetteer database using a formula. A paper copy of the consultation was sent out to these 3,000 households with a pre-paid return envelope. The consultation was also made available online and copies of the consultation were available in other formats on request. Those individuals that replied to the question, ‘Do you have a long standing illness, disability or infirmity that limits your day to day activities in any way’ with ‘yes’ are included in the results below.

Voluntary and community groups that work with people and groups with equalities needs were asked to forward this consultation opportunity onto their members.

We received 191 completed questionnaires.

 Summary of results

A – Current uses

  • 82% had not visited our main offices in Sidmouth in the last 12 months. 16% had visited between one and five times in 12 months. 2% had visited more often.
  • The main reasons given for visiting our main offices were to discuss circumstances with an officer, drop off a letter or form and to collect something.

B – Moving and Improving

44% would visit us in person at either Honiton or Exmouth to access services, 56% would not.

The most popular services they want to access in person in Honiton were: 

  • Recycling and waste; street cleaning; parks and gardens; beach management; concessions etc 63%  
  • Housing benefits and council tax support 49%  
  • Planning 37%  
  • Home Safeguard, our telecare alarm service for vulnerable people 37%  
  • Off street car parks 32%

The most popular services they want to access in person in Exmouth were:  

  • Recycling and waste; street cleaning; parks and gardens; beach management; concessions etc 68%  
  • Planning 46%  
  • Home Safeguard, our telecare alarm service for vulnerable people 46%  
  • Housing benefits and council tax support 41%  
  • Environmental health – health and safety enforcement in businesses, investigating food poisoning, noise pollution etc 36%  
  • Searches on land and property 36%

81% said they would be able to access the services they need when we move. They would mainly access services:  

  • By phone 67%  
  • Online, using our website 38%  
  • At our new Exmouth offices 38%  
  • At the new Honiton offices 33%  
  • By post 28%  
  • Surgeries 27%

49% stated they didn’t think they would use surgeries. Of those that said they would use surgeries, the most popular requests were for surgeries in:  

  • Sidmouth 16%  
  • Axminster 12%  
  • Seaton 9%  
  • Budleigh Salterton 8%  
  • Ottery St Mary 8%

Of those who would use surgeries, the most popular requests for services to be at those surgeries in general were:  

  • Recycling and waste; street cleaning; parks and gardens; beach management; concessions etc 57%  
  • Planning 44%  
  • Housing benefit and council tax support 34%  
  • Home Safeguard, our telecare alarm service for vulnerable people 34%  
  • Environmental health – health and safety enforcement in businesses, investigating food poisoning, noise pollution etc 23%

When asked about specific requirements for the design of the new main offices in Honiton, the most popular requests were lift access to all floors, sufficient car parking for visitors, small private meeting rooms, a hearing loop in meeting rooms, fully accessible to people with all disabilities and disabled car parking. 

When asked about specific requirements for the refurbishment of Exmouth Town Hall, the most popular requests were for sufficient / more car parking for visitors, small private interview / meeting rooms and lifts to all floors.

When asked for other comments the most popular comment was that people said it sounds like a good idea / positive / sensible. The second most popular comments were that it will cost us more money to deliver services from several places and that we provide good services.

56% can regularly access the internet for personal use. This is mainly through a PC / laptop (85%) but many also use a tablet device (40%) and smartphone (23%).