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We carried out this consultation so we can make sure this move is right for everyone!  By completing questionnaires people helped us to make important decisions on where and how we provide our services.  

The information below was given to people before they completed any of the questionnaires:

East Devon District Council has made a decision to relocate to Honiton and Exmouth.  

The council offices are old, expensive to run and need ongoing repairs; the public spaces are not very welcoming and the offices are not fit for purpose for a modern 21st century organisation such as ours.  Put simply, moving is a cheaper option for East Devon than staying put.  

As a public authority we have legal duties to make sure everyone can access the services they need and that our services represent great value.

Our vision for service delivery is that you will be able to do business with the council when, where and how you want to.  This means that not only will we operate from offices in Honiton and Exmouth but we will continue to have a presence in main towns through surgeries and we will continue to develop better on line self service options for you.

Why have we chosen Honiton and Exmouth?

  • Honiton is located in the middle of the district with good transport links.
  • Exmouth has the largest population in East Devon.
  • These two sites combined will allow easy access for most people that want to visit our offices.
  • We own the land in Honiton and Exmouth Town Hall.

Services likely to be located in Honiton include:

  • Planning
  • Housing benefits and council tax support
  • Collection of council tax and business rates
  • Searches on land and property
  • Council housing - including housing advice, homelessness, housing register, landlord services, rent management, community development etc.
  • Home Safeguard, our telecare alarm service for vulnerable people
  • Help with difficulty in affording council bills (debt advice)
  • Licensing – grant alcohol, entertainment and other licences to residents and businesses
  • Environmental health - health and safety enforcement in businesses, investigating food poisoning, noise pollution etc
  • Off street car parks service
  • Queries about recycling and waste; street cleaning; parks and gardens; beach management; concessions etc
  • Private sector housing - advice and support for private sector landlords and tenants
  • Building control – making sure all building work carried out meets certain standards
  • All corporate functions such as Human Resources, Legal, Finance, Communications and Democratic Services.

Services likely to be located at Exmouth Town Hall include:

  • Planning
  • Housing benefits and council tax support
  • Council housing - housing advice, homelessness, housing register, landlord service, rent management, community development etc.
  • Help with difficulty in affording council bills (debt advice)
  • Environmental health - health and safety enforcement in businesses, investigating food poisoning, noise pollution etc
  • Off street car parks service.

All our services are and will increasingly be provided without the need to visit our main offices:

  • Most of our customers already deal with us by phone or on line.
  • We are developing our website so there will be more services available through online self service.
  • We have launched a new App for smartphones and tablets. People with the App can use it for all sorts of purposes including reporting issues to us, finding out more about planning applications, looking at local food hygiene ratings. 
  • We already have council housing staff based at Exmouth Town Hall as it is the area we have the most council housing.
  • We have a base for Housing support staff in each of our main towns and use our community centres for occasional surgeries/drop in sessions.
  • We already hold council tax benefit, housing benefit and debt advice drop in sessions in Axminster, Cranbrook, Honiton, Ottery St Mary and Seaton.
  • Documents related to planning can already be viewed at the town council offices in Seaton, Ottery St Mary, Honiton, Budleigh Salterton and Axminster. • We are making sure that our officers have the right technology to work in a mobile way around the district.
  • We will develop our use of surgeries in the rest of our towns and this consultation will inform this development.

If you would like more detailed information on the background of the decision that's been made to move, see the office relocation pages on our website.