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We sent out paper copies of our Moving and Improving questionnaire to 3,000 randomly selected households in the post. To make sure this stayed as a random sample, all other residents had to complete this copy of the questionnaire. They both have the same questions.

We received 57 completed questionnaires. As the response rate is so low care must be taken with these results as one persons view will equal a minimum of 1.8%. These results are a snapshot rather than being statistically reliable.

 When looking at the results, it is also worth bearing in mind that 44% of respondents stated they were from Sidmouth and 80% were aged over 50. Due to the low number of responses we can’t weight the responses to take account of this.  

Summary of results

A – Current uses

  • 36% had not visited our main offices in Sidmouth in the last 12 months. 41% had visited between one and five times in 12 months. 23% had visited between one and three times a month.
  • The main reasons given for visiting our main offices were to attend a council meeting, drop off a letter or form and to look at a planning application.

B – Moving and Improving

48% would visit us in person at either Honiton or Exmouth to access services, 52% would not.

The most popular services they want to access in person in Honiton were:  

  • Planning 80%  
  • Other (mainly council meetings) 50%  
  • Recycling and waste; street cleaning; parks and gardens; beach management; concessions etc 25%  
  • Building control - making sure all of the building work carried out meets certain standards 20%

The most popular services they want to access in person in Exmouth were:  

  • Planning 88%  
  • Other (mainly beach huts/ beach hut management) 38%  
  • Recycling and waste; street cleaning; parks and gardens; beach management; concessions etc 38%  
  • Environmental health - health and safety enforcement in businesses, investigating food poisoning, noise pollution etc 38%  
  • Searches on land and property 38%

72% said they would be able to access the services they need when we move. They would mainly access services:  

  • Online, using our website 88%  
  • By phone 63%  
  • At the new Honiton offices 47%  
  • By post 34%  
  • Online, using our App 28%

39% stated they didn’t think they would use surgeries. Of those that said they would use surgeries, the most popular requests were for surgeries in:  

  • Sidmouth 46%  
  • Seaton 16%  
  • Budleigh Salterton 16%

Of those who would use surgeries, the most popular requests for services to be at those surgeries in general were:  

  • Planning 97%  
  • Building control - making sure all of the building work carried out meets certain standards 52%  
  • Recycling and waste; street cleaning; parks and gardens; beach management; concessions etc 52%  
  • Environmental health - health and safety enforcement in businesses, investigating food poisoning, noise pollution etc 48%  
  • Searches on land and property 41%

When asked about specific requirements for the design of the new main offices in Honiton, the most popular requests were sufficient car parking for visitors, small private meeting rooms, lift access to all floors, fully accessible for disabled people and a hearing loop in meeting rooms. 

When asked about specific requirements for the refurbishment of Exmouth Town Hall, the most popular requests were for sufficient / more car parking for visitors, small interview rooms.

When asked for other comments the most popular comment was that people said it won’t save money to deliver services from two sites and multiple surgeries.

When asked for suggestions on how to improve our service delivery the most popular comment was that we shouldn’t waste money re-locating.    

94% can regularly access the internet for personal use. This is mainly through a PC / laptop (93%) but many also use a tablet device (36%) and smartphone (31%).