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Information about this consultation was sent out to town and parish council clerks by e-mail. They were asked to send the opportunity to all their councillors for them to complete individually. The clerks were also asked to complete a copy.

There are 562 town and parish councillors in East Devon, plus clerks, making a total of 621. We received 71 completed questionnaires.

Summary of results

A – Current uses

  • 31% had not visited our main offices in Sidmouth in the last 12 months. 59% had visited between one and five times in 12 months. 10% had visited between one and three times a month.
  • The main reasons given for visiting our main offices were to attend a council meeting, drop off a letter or form and to attend training.

B – Moving and Improving

68% would visit us in person at either Honiton or Exmouth to access services, 32% would not.

The most popular services they want to access in person in Honiton were:  

  • Planning 70%  
  • Recycling and waste; street cleaning; parks and gardens; beach management; concessions etc 36%  
  • Searches on land and property 30%  
  • Environmental health - health and safety enforcement in businesses, investigating food poisoning, noise pollution etc 23%  
  • Training

The most popular services they want to access in person in Exmouth were:  

  • Planning 85%  
  • Environmental health - health and safety enforcement in businesses, investigating food poisoning, noise pollution etc 45%  
  • Recycling and waste; street cleaning; parks and gardens; beach management; concessions etc 40%  
  • Building control - making sure all of the building work carried out meets certain standards 30% 
  •  Searches on land and property 30%

94% said they would be able to access the services they need when we move. They would mainly access services:  

  • Online, using our website 86%  
  • By phone 64%  
  • At the new Honiton offices 59%  
  • At Exmouth Town Hall 33%

53% stated they didn’t think they would use surgeries. Of those that said they would use surgeries, the most popular requests were for surgeries in:  

  • Axminster 18%  
  • Cranbrook 10%  
  • Seaton 9%  
  • Budleigh Salterton 9%

Of those who would use surgeries, the most popular requests for services to be at those surgeries in general were:  

  • Planning 88%  
  • Recycling and waste; street cleaning; parks and gardens; beach management; concessions etc 44%  
  • Environmental health - health and safety enforcement in businesses, investigating food poisoning, noise pollution etc 41%  
  • Council housing - including housing advice, homelessness, housing register, landlord services, rent management 41%
  • Searches on land and property 41%  
  • Housing benefits and council tax support 41%

When asked about specific requirements for the design of the new main offices in Honiton, the most popular requests were sufficient car parking for visitors, small meeting rooms, a hearing loop in meeting rooms, fully accessible for disabled people and lift access to all floors.

When asked about specific requirements for the refurbishment of Exmouth Town Hall, the most popular requests were for sufficient car parking for visitors, small meeting rooms, lift access to all floors and an improved reception area.

97% can regularly access the internet when carrying out their duties as a parish or town councillor or clerk. This is mainly through a PC / laptop (96%) but many also use a tablet device (43%).