Content

Paper copies of this consultation were given to 70 voluntary and community group representatives attending our annual Working
Together for the Future of East Devon event. The consultation was also advertised in East Devon Council for Voluntary Services newsletter and a reminder was e-mailed to their database of around 250 organisations two weeks before the closing date.  Paper copies of
the consultation were available on request.

We received 29 completed questionnaires. As the response rate is so low care must be taken with these results as one persons view will equal a minimum of 3%. These results are a snapshot rather than being statistically reliable.

Summary of results

A – Current uses 

  • 49% had not visited our main offices in Sidmouth in the last 12 months. 38% had visited between one and five times in 12 months. 14% had visited between one and three times a month.
  • The main reasons given for visiting our main offices were to attend meetings and to talk to council officers.

B – Moving and Improving

82% would visit us in person at either Honiton or Exmouth to access services, 18% would not.

The most popular services they want to access in person in Honiton were:  

  • Other, mainly joint council and partnership meetings 56%
  • Licensing - alcohol, entertainment and other licences for residents and businesses 31%  
  • Home Safeguard, our telecare alarm service for vulnerable people 19%  
  • Council housing - including housing advice, homelessness, housing register, landlord services, rent management 19% 
  • Housing benefits and council tax support 19%  
  • Planning 19%

The most popular services they want to access in person in Exmouth were:  

Housing benefit and council tax support 50%  

  • Council housing - including housing advice, homelessness, housing register, landlord services, rent management 44% 
  • Private sector housing - advice and support for private sector housing landlords and tenants  38%  
  • Recycling and waste; street cleaning; parks and gardens; beach management; concessions etc 38%  
  • Help with difficulty in affording council bills 38%  
  • Home Safeguard, our telecare alarm service for vulnerable people 38%

97% said they would be able to access the services they need when we move. They would mainly access services:  

  • Online, using our website 82%  
  • By phone 68%  
  • At Exmouth Town Hall 54%  
  • At our new Honiton offices 46%

38% stated they didn’t think they would use surgeries. Of those that said they would use surgeries, the most popular requests were for surgeries in:  

  • Seaton 29%  
  • Budleigh Salterton 25%  
  • Axminster 25% 
  • Ottery St Mary 21%

Of those who would use surgeries, the most popular requests for services to be at those surgeries in general were:  

  • Home Safeguard, our telecare alarm service for vulnerable people 44%  
  • Recycling and waste; street cleaning; parks and gardens; beach management; concessions etc 39%  
  • Council housing - including housing advice, homelessness, housing register, landlord services, rent management 39%
  • Help in affording council bills 33%

When asked about specific requirements for the design of the new main offices in Honiton, the most popular requests were sufficient car parking for visitors, fully accessible for disabled people, small meetings rooms and a hearing loop in meeting rooms.

When asked about specific requirements for the refurbishment of Exmouth Town Hall, the most popular requests were for sufficient car parking for visitors, small private meeting rooms, lift access to all floors and be fully accessible by disabled people.

100% can regularly access the internet when carrying out their duties for voluntary and community groups. This is mainly through a PC / laptop (100%) but many also use a smartphone (31%) or a tablet (27%).