5. Access to information and services monitoring
We will monitor our information and services, removing any barriers to access and information by providing alternative formats of communication. These include large print, audio, translators and interpreters and British Sign Language. Our customer relationship management IT system allows us to register information about customers to help us to serve them better.
Some of our services do equality monitoring, where the need is proportionate and appropriate.
All information requiring publication under the legal duties will be available on our Equalities and Diversity pages as will our equality analyses of major policies and decisions.