Performance reports are provided once a month to our cabinet committee to monitor progress of selected measures and identify any service areas where improvement is necessary.
The first section of the report is a monthly performance snapshot which provides information on a selection of performance targets and some of our service achievements and activity for the month. The report moves on to show progress against our key performance indicators for the month, including sickness absence. The last part of the report highlights levels of demand and end to end process time in some of our key services. This includes demand for streetscene services, demand for revenues and benefits service including length of time to process new claims, planning application demand and processing times and processing time for new tenants in housing.
Reports for 2016/17
If you would like to view older copies of our monthly performance report please email firstname.lastname@example.org