Guide Council Tax FAQs Show all parts of this guide I've forgotten my user name/password for my online account. How can I get it reset? Why does my bill say that I owe money not included in this bill? Can I have a breakdown of how the money is spent? Who can I speak to regarding the police/fire/parish charges? Can I pay my Council Tax over 12 months? My bill shows 10 monthly instalments Who is my District Councillor? How do I contact my Parish Clerk? How much is my next Council Tax instalment? What is the Council Tax premium? Why do I have to pay my Council Tax on certain dates? How can I pay my Council Tax? Council Tax scams Can I pay at the bank without a giro slip? My Council Tax band is too high; what can I do about it? My property is empty, why do I have to pay Council Tax? What is the Council Tax band of a property in your area? Are there any Council Tax discounts or exemptions available? How can I tell you that I am moving? I have an issue with the roads. Who can I tell? What is the Adult Social Care element used for? Is there a fee to pay at the Post Office or Payzone? 11. How can I pay my Council Tax? Over 75% of our customers pay by Direct Debit. You can pay on the 1st 17th or 25th of the month. You can set it up now. If Direct Debit doesn't suit you at the moment, there are other ways to pay.