Guide Council Tax FAQs Show all parts of this guide I've forgotten my user name/password for my online account. How can I get it reset? Why does my bill say that I owe money not included in this bill? Can I have a breakdown of how the money is spent? Who can I speak to regarding the police/fire/parish charges? Can I pay my Council Tax over 12 months? My bill shows 10 monthly instalments Who is my District Councillor? How do I contact my Parish Clerk? How much is my next Council Tax instalment? What is the Council Tax premium? Why do I have to pay my Council Tax on certain dates? How can I pay my Council Tax? Council Tax scams Can I pay at the bank without a giro slip? My Council Tax band is too high; what can I do about it? My property is empty, why do I have to pay Council Tax? What is the Council Tax band of a property in your area? Are there any Council Tax discounts or exemptions available? How can I tell you that I am moving? I have an issue with the roads. Who can I tell? What is the Adult Social Care element used for? Is there a fee to pay at the Post Office or Payzone? 21. Is there a fee to pay at the Post Office or Payzone? No - there are no fees for you to pay.