East Devon District Council

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Policy Corporate Debt policy

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15. Appendix 5

Payment Options

Direct debit             

We offer paperless Direct Debit for the collection of council tax, business rates, sundry debts and rent. Direct Debit is our preferred option because it is easy to collect, cost effective and environmentally friendly. We offer a choice of three collection dates for Council Tax and two for business rates.

Online

Payments can be made using our website or via the customer’s own bank.

Telephone 

Payments can be made using a debit or credit card via the automated telephone line which is available 24 hours a day, 7 days a week.

Post Office

Payments can be made at any Post Office free of charge when using a recognised bar code (printed on bills and recovery documents).

Payzone

Payments can be made at any Payzone outlet free of charge, when using a recognised bar code (printed on bills and recovery documents)

By post

Customers can send cheques or postal orders to the council offices by post, but we strongly advise them not to send cash this way.

Bank

Customers can pay at their own bank, or the Council’s bank, free of charge, when using a giro slip.

Home visit

In certain circumstances, we can arrange to collect housing rent, council tax, business rates and benefit overpayments from the customer’s home or business.

When this policy has been published and will be reviewed

Policy published 11 January 2015 (due for review by 1 April 2018)