15. Appendix 5
We offer paperless Direct Debit for the collection of council tax, business rates, sundry debts and rent. Direct Debit is our preferred option because it is easy to collect, cost effective and environmentally friendly. We offer a choice of three collection dates for Council Tax and two for business rates.
Payments can be made using our website or via the customer’s own bank.
Payments can be made using a debit or credit card via the automated telephone line which is available 24 hours a day, 7 days a week.
Payments can be made at any Post Office free of charge when using a recognised bar code (printed on bills and recovery documents).
Payments can be made at any Payzone outlet free of charge, when using a recognised bar code (printed on bills and recovery documents)
Customers can send cheques or postal orders to the council offices by post, but we strongly advise them not to send cash this way.
Customers can pay at their own bank, or the Council’s bank, free of charge, when using a giro slip.
In certain circumstances, we can arrange to collect housing rent, council tax, business rates and benefit overpayments from the customer’s home or business.