East Devon District Council

Cookies information

eastdevon.gov.uk uses cookies to make the site simpler. Find out more about the cookies we use.

Policy Corporate Debt policy

Show all parts of this policy

7. Outcomes and performance monitoring

We will monitor the effectiveness of the policy through the complaints procedures and by taking into account the following indicators:

  • rate of collection
  • benchmarking against other councils
  • the level of cases reaching each recovery stage
  • the number of cases with arrears outstanding at year end
  • the amount of the arrears outstanding at year end
  • the number of complaints received about our failure to follow the policy
  • the level of write-offs
  • number of cases being referred to an enforcement agent
  • internal control reviews
  • the results of regular equality impact assessments