East Devon District Council

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Policy Exceptional Hardship Fund policy

Show all parts of this policy

4. Statement of objectives

The revenues and benefits service will seek through the operation of this policy to:

  • Allow a short period of time for someone to adjust to unforeseen short-term financial circumstances and to enable them to "bridge the gap" during this time
  • Support people in managing their finances
  • Help customers through personal crises and difficult events that affect their finances
  • Prevent exceptional hardship
  • Support vulnerable young people in the financial transition to adult life
  • Help those who are trying to help themselves financially
  • Alleviate poverty
  • Sustain tenancies and prevention of homelessness
  • Keep families together
  • Encourage and support people to obtain and sustain employment
  • Give support to those who are financially vulnerable

The Exceptional Hardship Fund is a short-term emergency fund, whilst the customer seeks alternative solutions.

It cannot be awarded for the following circumstances:

  • Where full Council Tax liability is being met by Council Tax Support
  • For any other reason, other than to reduce Council Tax liability
  • Where the Council considers that there are unnecessary expenses/debts and that the customer has not taken reasonable steps to reduce these
  • To reduce any Council Tax Support recoverable overpayment
  • To cover previous years Council Tax arrears
  • A shortfall caused by a Department for Work and Pensions sanction or suspension has been applied because the customer has turned down work/interview/training opportunities
  • When Council Tax Support is suspended