East Devon District Council

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Policy Exceptional Hardship Fund policy

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14. The right to appeal

If the customer is not satisfied with:

  • the decision in respect of an application for an Exceptional Hardship Fund award,
  • a decision to reduce the amount of Exceptional Hardship Fund award,
  • a decision not to backdate an Exceptional Hardship Fund award, or
  • a decision that there has been an overpayment of an Exceptional Hardship Fund award,

they must make written representation to us setting out their grounds for appeal.

We will consider the appeal and respond in writing, setting out the decision and associated reasons for the decision.

Any request for an appeal must be made within one month of the date of the notification letter confirming the original decision.