Our customer services team are here to ensure you get the help you need when you contact the council.

In September 2016 we:

  • answered 13634 phone calls
  • replied to 2845 emails
  • responded to 141 live chat requests
  • and welcomed 1463 visitors at reception

We try to solve your problem at first point of contact.  We can help you to:

  • report any problems with your bin collections
  • buy a council parking permit
  • report litter and fly-tipping
  • report a lost, stray or aggressive dog
  • request street cleaning
  • report problems with public toilets
  • report damaged or missing street name signs

If we can't help you ourselves, we will put you through to the right person who can.