7. Emergency management centre
Location of the Emergency Centre
The Emergency Centre is located in The Committee Room at the Knowle
Role of the Emergency Centre
The purpose of the Emergency Centre is to help co-ordinate the Council’s overall response to a major emergency. It acts as the initial point of contact for external agencies and as a focal point for:
- Establishing what has happened
- Identifying the actual and possible consequences
- Establishing what the council must do and what it can do
- Establishing what the other agencies are doing / not doing
- Providing accurate information to senior management
- Monitoring and co-ordinating action being taken by Council Services
Emergency Centre Facilities
Equipment / Facilities (Operations Room)
- Six Telephones (two dedicated to outgoing calls only) (with headsets to reduce noise)
- Access to a photocopier
- Three Laptops with Network Access (Standard Build) (four if a major emergency declared)
- Portable facsimile machine (No portable machine available/use local MFD)
- Portable whiteboard (s)
- Television (with Satellite connection) and Teletext (ITV teletext now discontinued)
- Two Flipcharts
- Stationery, telephone directories, emergency plans
Equipment Facilities Committee Room 3 Used as briefing room and EMT meeting room
- Three Telephones
- Laptop Computer connection
- Portable Whiteboard
- Flip chart
- Supporting Stationary
Activation of emergency centre
The chief executive and/or the emergency co-ordinator will activate the emergency centre.
An Emergency Centre Manager will be tasked with setting up and opening the Emergency Centre. See Annex A.
When the Emergency Centre is ready to go "live" an activation fax/email should be sent circulated to all relevant CAT 1 responders confirming the contact details. A standard cover sheet is available for this purpose and these can be found on the Emergency Centre Activation Box.
Staffing of the Emergency Centre
An Emergency Centre Manager, relevant Service Managers and a team of Communications Operators will staff the Emergency Centre.
It is envisaged that the Communications Operators will act as assistants to the Nominated Managers who are called into the Emergency Centre to assess the situation and co-ordinate the Council response to the emergency. Their primary role will be to send and receive messages by various means, to keep an accurate log and ensure that information displays are updated.
IT Services will make the necessary connections to bring telephones on line. Two of the telephones should be dedicated to outgoing calls only.
Telephone numbers within the Emergency Centre should not given out to the general public or media as this could lead to an influx of enquires that may prevent essential calls getting through.
Headsets – These will be issued to each operator and it is recommended that you use them, especially when the room is busy to reduce noise levels.
Message Relaying / Log sheets
It is important that the essential parts of any message are accurately recorded and passed onto relevant parties. Details include
- details of the caller / person / agency from / to whom the message is received / sent
- job title if applicable
- contact details for the caller
- date and time of call
- name of the person(s) the message is for
- the message itself
- what action, if any, is required / taken in response to the call
Avoid using abbreviations unless they are recognised standards (see glossary). Your shorthand may not be common to others and may be open to misinterpretation when someone else reads your message.
All incoming / outgoing calls must be logged. A standard format may be used for this purpose. See Annex B.
The whiteboards may be used to record common contact details or significant events
Information received, discussed and relayed through the Emergency Centre may be of a sensitive and confidential nature and is vital that staff respect this at all times.
Copies of contact lists, directories and emergency plans for relevant agencies and external organisations can be found in Emergency Centre Activation Box.
There will be one facsimile machine in the Emergency Centre, which will be used for both incoming and outgoing faxes.
Maps of the District and adjoining areas are contained within the Emergency Centre Activation Box.
GIS (Geographic Information System) is also accessible through webmap.
Local Authority Services
Whilst the local authority is required to support the emergency services during the initial life-saving phase of an incident it must also continue to provide important daily services and to minimise the disruption to these. The county and district councils will work closely to provide an integrated emergency response and it is beneficial if the Emergency Centre team have some general knowledge of both the structure and functions of county and district councils. A summary of current responsibilities is provided in Annex C.
Please see the PDF version of the emergency plan for Annexes A, B and C from pages 46 to 48.