Content

Ombudsman Annual Review letter 2015/16

Planning policy

10 October 2016 - complaint reference 16 008 536

The Ombudsman will not investigate Mr X’s complaint about the Council’s revision of a parish boundary as part of a decision to create a new parish and parish council. The Council’s decision has not caused Mr X significant injustice and it is unlikely the Ombudsman would find fault in the way it was reached.

Property & Estates

4 October 2016 - Complaint reference 16 003 710

The Council was wrong to invite a bid after the advertised deadline. However, this fault did not directly cause the loss of the sale of Mr X’s business

Building Control

21 February 2017 - Complaint reference 16 012 907

There was no fault in the Council’s consideration of the highway matters when considering the planning application.

31 May 2016 - complaint reference 15 014 536

The Council was not at fault in its communications with the complainant about what information it needed to provide her with a certificate of regularisation for building works undertaken without building control consent. It is also not at fault for not issuing the certificate without further inspection or suitable evidence from the complainant about the work undertaken

Housing Service

01 September 2016 - complaint reference 15 020 508

The Council was at fault for refusing Mr and Mrs B’s right to buy application. In response to the Ombudsman’s enquiries, the Council has agreed to change its original decision and allow Mr and Mrs B to buy their council house through the right to buy process. But, there is no evidence of fault regarding the advice the Council gave Mr and Mrs B about their application or the sale of their second home.

10 June 2016 - complaint reference 15 018 868

There is no fault by the Council in the advice it gave, or in the way it assessed an application for a discretionary housing payment. There is no fault by the Council in its charges for an alarm system. The Council’s offer to refund the charge for a six week period when the alarm was broken is fair. There is no fault in the way it assessed a request to transfer properties.

3 June 2016 - complaint reference 16 001 621

The Ombudsman will not investigate this complaint about unsuitable housing and the housing register. This is because there is insufficient evidence of fault by the Council

18 May 2016 - complaint reference 16 000 964

The Ombudsman will not investigate this complaint about the housing register because there is insufficient evidence of fault by the Council.

 Development control

18 May 2017 - Complaint reference 17 000 660

The Ombudsman will not investigate Mr Y’s complaints about the Council granting planning permission for a house on agricultural land. This has not caused Mr Y any personal injustice.

24 April 2017 - Complaint reference 16 019 117

The Ombudsman will not investigate Mr X’s complaint on behalf of himself and five local residents. We are unlikely to find fault in the way the Council decided to grant planning permission for up to forty homes on two sites near to where he lives. Also the injustice he says he will suffer because of ten more homes built across the two agreed development sites is not sufficient to warrant an investigation.

28 September 2016 - Complaint reference 16 006 770

Mr N complains about the Council’s decision not to take any enforcement action over damage to a protected tree. The Ombudsman will not investigate this complaint as she has not seen enough evidence of fault with the Council’s decision to criticise it.

 17 March 2016 - Complaint reference 15011296

Mrs C’s complaint about planning enforcement was upheld as there was fault by the Council but the Ombudsman does not consider it caused Mrs C an injustice requiring a remedy.

18 February 2016 - complaint reference 15 006 279 & 15006973

There is no fault in the way the Council reached decisions not to take enforcement action against the material used in an agricultural building and the installation of silencer coverings and fans in the roof.

19 January 2016 - complaint reference 15 012 485

There was no fault in the Council’s decision not to take formal enforcement action against breaches of planning control at a neighbouring property.