East Devon District Council

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Policy Complaints policy

Show all parts of this policy

1. Introduction

We pride ourselves on delivering high quality, value for money services in East Devon and are committed to providing what you need, in the way you want and to the standard you expect.

 We believe that dealing effectively with complaints is essential to providing good services.

Purpose

The purpose of this document is to:

  • define what a complaint is, and who can make a complaint
  • explain how to make a complaint
  • explain the process we will follow when dealing with a complaint so that everyone knows what they can expect
  • set out how we will monitor complaints, use information to improve services and identify training needs

When this policy has been published and will be reviewed

Policy published 11 December 2013 (due for review by 11 December 2018)