14. Local Government Ombudsman
If a customer is not happy with the way in which we handled their complaint or with our response, they may ask the Local Government Ombudsman to look into their complaint. The ombudsman will not normally look into a complaint if we have not had an opportunity to resolve it through our own complaints process first.
Enquiries from the Local Government Ombudsman will in most cases be co-ordinated by the council’s complaints officer and handled by the relevant head of service/corporate manager.
In cases where the ombudsman has recommended redress, we are committed to following the advice and timescales of the ombudsman to the best of our ability.
Contacting the Local Government Ombudsman
Tel: 0300 90610614