East Devon District Council

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Guide Standard conditions of contract

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12. Damage in transit

On dispatch of any consignment of goods provided in relation to the Service, the Supplier shall, as requested by the Buyer, send to the Buyer at the address for delivery of the goods an advice note specifying the means of transport, the place and date of despatch, the number of packages and their weight and volume. The Supplier shall free of charge and as quickly as possible either repair or replace, as directed by the Buyer and to the Buyer’s satisfaction, such of the goods as may either be damaged in transit or having been placed in transit fail to be delivered to the Buyer provided that:

  1. in the case of damage to such goods in transit, that are provided in relation to the Service, the Buyer shall within thirty days of delivery give notice to the Supplier that the goods have been damaged;
  2. in the case of non-delivery of goods and, provided that the Buyer has been properly advised of the dispatch of goods, the Buyer shall within ten days of the notified date of delivery give notice to the Supplier that the goods have not been delivered.