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The Housing Ombudsman considers complaints using dispute resolution principles and encourages their use by both landlords and tenants so they can resolve complaints at the earliest opportunity. There is a lot of helpful advice on the Housing Ombudsman website.

You can contact the Housing Ombudsman by:

Writing to:  81 Aldwych, London, WC2B 4HN

Telephoning:  0300 111 3000

Emailing:  info@housing-ombudsman.org.uk