Use this form to report disrepair in your private rented property, this could include lack or inefficient heating, dampness, condensation or lack of basic facilities.
You are expected to contact your landlord outlining the issues in writing before you contact us.
Start the journey
More info about the journey
Please provide a copy of your letter or email sent to the landlord outlining the disrepair issues.
Please provide a copy of your landlord's response if you have one.
Please have to hand your EPC band
You will receive confirmation that your complaint has been received. You will then receive an email or a telephone call within 4 working days, following up your complaint(s).
You can telephone on 01395 571572 or email firstname.lastname@example.org