10. Sustaining our tenancies - help for existing tenants
We will visit or telephone any tenants who are identified as having problems managing their tenancy, such as rent arrears or antisocial behaviour issues. We will discuss the problems with them. We will explain that it is important that they stick to the terms of the tenancy agreement and pay their rent regularly.
For tenants who are struggling to pay their rent we will discuss what options are available to help them, and put them in touch with other agencies that may also be able to help.
With any reminder notices, or when notices for rent arrears are served, we send out details regarding Citizens Advice Bureau, dates and times of Housing Benefits surgeries, and contact details of debt advice agencies.
Our housing magazines contain regular articles stressing the importance of contacting us as early as possible if a tenant is having difficulty in paying their rent.
Where we identify that a tenant needs particular support to manage in their home we will put them in touch with the relevant agencies such as social services.
Where there are issues of neighbour nuisance or conflict we will offer the use of mediation services (which we pay for) to try to help the tenants concerned resolve their differences.