We're here to help you live independently at home and give you support when you need it. The support is provided through teams of mobile support officers (MSOs) who work from district offices situated in Exmouth, Honiton, Sidmouth and Axminster. Support is also provided by our central control operators who work from our community alarm service centre in Sidmouth. You will be introduced to the MSOs in your team when you move into our sheltered accommodation.
There is a small management team who oversee the service and look at any issues which our MSOs can't deal with. The senior support officer manages the mobile support officers and the Home Safeguard team leader manages the Home Safeguard operators. The housing support services manager supervises both the support services and the Home Safeguard alarm services, and she in turn is supervised by our landlord services manager.
Until March 2015 our support service was subsidised by Supporting People funding from Devon County Council. Unfortunately this funding has been cut and from April 2015 we are introducing charges for the service.