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The support charge will be included in your rent payment

The full support charge is made up of three parts:

  • a charge for the Home Safeguard alarm equipment (£3.70 per week)
  • a charge for the support service that we provide to keep you independent (£5.83 per week)
  • a charge for the housing management service given by the mobile support officers (£3.50 per week)

Tenants on full Housing Benefit will not have to pay the housing management element of the charge, while those on partial housing benefit may pay some of the charge.

For existing tenants (up to 5 April 2015) we will introduce the new charge in stages, so that they will not have to pay the full charge until April 2017.  However tenants going into sheltered housing from April 2015 will have to pay the charges in full.