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The alarm charge:

This charge covers the costs of:

  • the alarm equipment which is installed in all our sheltered properties
  • monitoring and responding to calls 24 hours a day, 7 days a week

The support charge:

This covers the personal service provided by our mobile support officers (MSO) for issues not to do with your tenancy including:

  • the calls and visits by the MSO
  • motivating and helping to maintain self care and personal hygiene
  • assistance with wellbeing matters and encouraging physical health
  • advice on welfare benefits and supporting you to manage your finances (if required)
  • improving emotional wellbeing and mental health
  • maintaining and developing activities of daily living
  • supporting communal activities
  • drawing up individual support plans and risk assessments
  • responding to alarm calls (within working hours)

The housing management charge:

This is for tasks done by the MSOs which help support your tenancy and maintain the fabric of our property and the communal areas, including:

  • accompanied visits for new lettings
  • advice about aids and adaptations
  • helping you understand your tenancy conditions
  • dealing with issues of antisocial behaviour
  • helping with reporting repairs and monitoring progress
  • carrying out risk assessments
  • helping new tenants settle into their new home