When you book onto a course you are entrusted to ensure this has been agreed with your line manager.

The workshop will develop your skills necessary to help you improve the quality of meetings you conduct.


To enable delegates to understand the benefits and applications of group communication & facilitation in the workplace. To identify the core skills required for effective facilitation, to use questions & listening skills techniques, to differentiate between Content & Process, and to understand group dynamics and to stimulate group discussion.

  • What is facilitation?
  • When are facilitators needed?
  • Group dynamics

   - the cycle of group development dealing with group conflict, dealing with individual behaviour, group size and participation

  • Meeting skills, chairing meetings, managing communications, creating group participation, verbal & non-verbal messages, active listening and feedback skills
  • Facilitator skills, rapport building, establishing and retaining control and tools & techniques
  • Role of the minute taker

Intended for:

Managers and other officers who wish to chair and conduct high quality meetings.

Course Dates

Course When Where

Chairing Meeting Skills

No courses currently scheduled


To book on a course please email the course title and the date you wish to attend to the Learning and Development Team.  Please also let us know if you have any special requirements or would like us to make reasonable adjustments in order that you can get the maximum benefit from the training. 

If no dates are scheduled you will be able to add your name onto a waiting list and you will be contacted when a date has been arranged. To register interest in a future course please email the Learning and Development Team with the title of the course you wish to attend.


If you are registered, training is available via  e-learning, through Learning Nexus see the E-Learning page for more information about the courses available and how to access them.