When you book onto a course you are entrusted to ensure this has been agreed with your line manager.

Coaching helps people improve performance and gets better results than traditional models of management. Coaching is an essential managerial skill in a time where people need to be increasingly autonomous, flexible and self-directed. Command and Control is one way of leading a team but in a time of increasing change and transformation managers need to be able to enablers of others.


On this course, you will learn about the development of coaching from its origins in the world of sport to its key role in business and professional development. You will learn the key skills of coaching and learn models and techniques that you can instantly take back to your team and use. You will also learn skills that will help you to have more effective challenging conversations with customers, clients and your own team.

Overview of the day

First session 9.30 – 11.00

  • Defining Coaching – what it is and is not – defining      principles and values
  • Developing your skills – Rapport building, active listening, effective questioning

Second Session 11.15 – 1.15

  • Introducing the GROW model
  • Coaching Demo
  • Triads with Feedback


Third Session 2.00 – 4.00

  •  Further coaching skills and models
  • Emotion Coaching – skills to manage challenging conversations

Intended for:


Course Dates




Coaching skills for managers

Tuesday 14 November 2017

9:30 to 16:00

Committee Room


Coaching skills for managers

Tuesday 23 January 2017

9:30 to 16:00

Committee Room


To book on a course please email the course title and the date you wish to attend to the Learning and Development Team.  Please also let us know if you have any special requirements or would like us to make reasonable adjustments in order that you can get the maximum benefit from the training.

If no dates are scheduled you will be able to add your name onto a waiting list and you will be contacted when a date has been arranged. To register interest in a future course please email the Learning and Development Team with the title of the course you wish to attend.