When you book onto a course you are entrusted to ensure this has been agreed with your line manager.

Provide a course that incorporates Conflict Management techniques, Face to Face and Telephone Aggression, Physical Intervention and Personal Safety training.


Intended for:

Staff who have to deal with angry or difficult service users in person or on the telephone.

Course Dates

Course When Where

Conflict Resolution

No courses currently scheduled


To book on a course please email the course title and the date you wish to attend to the Learning and Development Team.  Please also let us know if you have any special requirements or would like us to make reasonable adjustments in order that you can get the maximum benefit from the training.

If no dates are scheduled you will be able to add your name onto a waiting list and you will be contacted when a date has been arranged. To register interest in a future course please email the Learning and Development Team with the title of the course you wish to attend.


If you are registered, training is available via  e-learning, through Learning Nexus see the E-Learning page for more information about the courses available and how to access them.