When you book onto a course you are entrusted to ensure this has been agreed with your line manager.

Learn how to take steps to reduce personal safety risks and to improve confidence when dealing with conflict and customer aggression. After completing the course participants feel more in control, safe and confident to deal with working alone and managing conflict.


Course Objectives:

It is often said that personal safety is 'common sense', however national statistics show that personal safety practices in the workplace are far from being 'common practice'. Workplace violence is a growing problem that reflects the general increase in violence in modern-day society and it is a problem that both employers and employees need to manage as effectively as any other health and safety issue.

In local authorities, employees are often required to deal with people who have a number of different challenges, and as we face up to having to work with fewer and fewer resources, the possibilities of interactions with individuals as a lone worker can increase.

By the end of the course, participants will be able to:

  • State what is meant by violence at work
  • Identify personal and employer responsibilities
  • Understand what a Risk Assessment is and how to carry out a 'dynamic'      assessment
  • Identify who is at risk of aggression & violence at work
  • What can cause violence and aggression and techniques for dealing      with it

Intended for:

All employees who have to work alone, particularly those who have to visit customers / service users in their own home. For both those experienced at working and those who are new to it.

Course Dates

Course When Where
Lone worker safety first training

No courses currently scheduled


To book on a course please email the course title and the date you wish to attend to the Learning and Development Team.  Please also let us know if you have any special requirements or would like us to make reasonable adjustments in order that you can get the maximum benefit from the training.

If no dates are scheduled you will be able to add your name onto a waiting list and you will be contacted when a date has been arranged. To register interest in a future course please email the Learning and Development Team with the title of the course you wish to attend.


If you are registered, training is available via  e-learning, through Learning Nexus see the E-Learning page for more information about the courses available and how to access them. The relevant courses are  Handing Violence and Aggression at Work and Personal Safety in other People's Homes and Premises.