If your personal licence has been lost, stolen, damaged or destroyed then you'll need to apply for a replacement.
Authorised officers can ask to see your personal licence and you are legally required to be able to produce it.
How to tell us
You can send us an email asking for a replacement licence. You'll need to tell us what happened to the original licence. Please also tell us your personal licence number if you know it.
You'll be charged a fee for this application. Please make sure you are aware of how much this will cost.
Start the journey
More info about the journey
You'll need to telephone us with your credit or debit card details.
We will re-issue you with a new personal licence and badge.
Please be aware that you can be asked to show your personal licence to an authorised officer. This is a legal requirement so you will need to keep your licence somewhere safe where you can easily produce it.
You can write to us asking for a replacement personal licence. You'll need to explain what happened to your original licence. You'll also need to send us a cheque for the fee.
If you want to come in to our offices and speak to us then please telephone first to make sure that someone is available.