1. Introduction and how we focus our service
This policy explains our approach to regulatory activity, how we expect to deal with businesses, societies, clubs, charities and individuals and what happens when we find infringements of the law. For enforcement to be fair it is important that we are open and clear about the basis on which we take action.
How we focus our service
East Devon District Council is committed to protecting the public, particularly those who may be especially vulnerable, promoting safety and welfare and enhancing the quality of life of all residents, workers and visitors to the district.
Our licensing service covers the following areas of law:
- Licensing Act 2003
- Gambling Act 2005
- Street Trading
- Taxi Legislation
- Charitable Street and House to House Collections
We always strive to use advice as the main method of ensuring that businesses and individuals comply with legal requirements. We will inspect premises associated with licensing activities and vehicles, give talks to consumers, clubs and business groups and publish a range of leaflets.
When we receive an enquiry we aim to respond within three working days to phone messages and five working days to letters and emails. Complex matters may take longer and we will give a full reply or progress report within 15 working days.
We believe that prevention is better than cure.