East Devon District Council

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Policy Licensing enforcement policy

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3. What you can expect of our staff

You are entitled to expect our staff:

  • to be courteous and helpful
  • to identify themselves by name and produce identification if requested
  • to provide a contact point for any further dealings
  • to give clear and simple advice
  • to confirm advice in writing on request, explaining why action is required and over what time scale
  • to clearly distinguish between what you must do to comply with the law and what is recommended as best practice
  • to minimise the cost of compliance by requiring proportionate action
  • to give you reasonable time to comply (unless immediate action is necessary in the interest of safety or to prevent evidence being lost)
  • to notify you if the matter is to be reported for legal proceedings
  • in cases of dispute to advise you of the procedure for making a complaint or representations
  • to maintain confidentiality except where we have a legal obligation to disclose information