STAR housing survey reveals that 90% of East Devon District Council's tenants are satisfied with the service they receive
East Devon District Council's STAR housing tenant survey, which was carried out between September to November 2014, has revealed some outstanding results. Top of the responses was the fact that the majority of the council's tenants believe that the council is doing a great job, with 90% of housing tenants satisfied with our service.
The survey's results are particularly impressive when viewed in a national context, as it shows that the council has scored above the national average on the key indicators and that for half the indicators we are in the top 25% of organisations in the UK.
Over 1,000 tenants responded to the survey, which was sent out to a random sample of general needs and sheltered housing tenants and leaseholders. Again, this is an exceptional response rate and reflects the importance that our tenants place on the service we provide.
The top scores of the STAR survey, which reflect all individual aspects of our housing service, are:
- 92% say their rent provides value for money
- 91% are happy with their neighbourhood as a place to live
- 89% of tenants are satisfied with the overall quality of their home
- 89% are satisfied with how the service deals with repairs and maintenance
- 76% feel that we listen to their views and act upon them
The last STAR survey was carried out in 2012 and since then there has been a very small decline in scores, as has been the case nationally. Respondents living in Honiton, as well as our sheltered housing tenants, were not as satisfied as we would hope. Other issues, which the council will be looking to redress, are complaints, antisocial behaviour and our contact services.
One of the reasons for carrying out this kind of survey is not just to pat ourselves on the back but to actively seek ways in which we can make our service even better.
It is important to know which areas need improvement, but equally I would just like to say well done to our housing team, who should be really proud of the difference their hard work makes, which was reflected very clearly in the number of positive responses we received. Well done all of you.