Residents will be able to recycle more extensively every week from 16 February 2017, enabling council to collect bulky waste every three weeks instead of every fortnight

Exmouth households are just a few weeks away from being able to recycle more items than ever before and will have received further detailed information about their new improved weekly recycling collection, which is being introduced on 16 February.

Residents are being asked to read the information carefully, keep it handy and most importantly get in touch with the council if they have any questions.  Some households will receive an extra one-off waste collection on Saturday 11 February as part of the change over. This extra collection will ensure that the gap between grey wheeled waste bin collections is no more than three weeks. Recycling and food waste is still weekly, and so much more of the rubbish that was previously sent for disposal can now be recycled. All those who receive this extra waste collection will find this information in the latest letter sent to them. This extra collection does not apply to all Exmouth households and involves the collection of grey wheeled waste bins only and not recycling.

The changes to the service mean that Exmouth households will now be able to recycle cardboard, mixed plastics, cartons/Tetra Paks and small electrical items in addition to the extensive number of recyclables that residents can already recycle every week. Recycling and food waste will be collected from the kerbside every week and as householders will be able to recycle more and throw away less bulky rubbish, grey wheeled waste bins will be collected every three weeks instead of every fortnight.

Most households will be given an additional 75 litre reusable sturdy sack with a Velcro seal in which to collect their extra recyclables and delivery of the sacks begins this week. Some properties, such as flats, may receive an additional recycling box instead of a sack, where storage is a problem.

Exmouth is in the first phase of a two-phase roll out of the new service, which will be introduced to the rest of East Devon later this year from 12 June. Residents across the district have been asking the council to help them recycle more for some time now and in 2015 more than 1,300 households in two East Devon areas trialled the new service. The trials in Exmouth (The Colony) and new Feniton proved so successful that residents asked for the service to continue.

Careful planning has gone in to introducing the new service in the town and with 16,700 homes in Exmouth to collect recycling and waste from, the council and its contractors SUEZ are advising that there could be some limited disruption as collections settle down. The council would love residents to get #onboard and to: “Stick with us while the new service settles in. If anyone has any concerns or questions, please do get in touch. We are here to help and have a dedicated team who are happy to come and meet you to try and help resolve any issues.”

Councillor Iain Chubb, the council’s portfolio holder for the Environment, said:

Our aim with the new service is to make it easier for our residents to recycle more. In order to do that we have had to make some major changes to our usual collection routes, which has meant some day and week changes to collections for some of our residents.

“Even with the most meticulous planning, any change to a service as important as recycling and waste, involving almost 17,000 households, including 119 blocks of flats and more than 450 streets, will bring some teething problems at the start. We have worked hard with our contractors SUEZ to minimise any disruption, but there will inevitably be a small number of issues initially as everyone gets used to the changes.

Our letters contain information specific to each household and I would urge residents to read them carefully, keep them to hand and please use them to help you separate recycling in to the correct containers. We’re here to help and if you need assistance, please contact us. From the very start of the service, we will have a dedicated team of recycling advisors working alongside the SUEZ collection crews who will be out on the streets of the town giving advice and assisting wherever they can.

The council has been holding an extensive public awareness campaign to promote the changes and more than 1,000 people have been learning more about the new service at a series of information days. These events are a great opportunity to find out more about the new service and there will be more to come.

Information on the new service is available on the council’s website and includes a full list of what residents can recycle. If you want to be kept fully up-to-date about your new collections, download the council’s really useful smart phone app, which will send you reminders about your collection days tailored to your own address. The East Devon mobile app is free and is available to download from the Apple App Store or the Google Play Store.