East Devon District Council

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Policy Street name and numbering policy

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9. Procedure for address changes

We do not need to be informed of name changes to properties that have official numbers and do not normally store or use property names in such cases.

If the property has a house number, it will not normally be possible to replace the number with a name. In cases of dispute a decision will be made by EDDC in line with their current procedure. These will only be considered where it can be shown that the current numbering system causes delivery problems or emergency response issues. Also, if more than one property is affected then the agreement of all owners affected will have to be obtained.

To request a change to an address, the owner must give us either by email or in writing,

  • the existing house name, address and postcode
  • the proposed new name
  • a plan showing the exact location of the property if the property is not easily identifiable from the existing address.
  • a date from which the house name should be changed (if not immediate)

Requests can only be accepted from the owners of properties and not tenants.

We cannot formally change a property name where the property is in the process of being purchased, that is, until exchange of contracts, although we can give guidance on the acceptability of a chosen name before this.

A check is made by us to ensure there is no other property in the location with the same or similar name. Royal Mail will then be asked for their opinion on the suitability of the chosen name in case it may cause delivery problems due to the similarity with other local names. Royal Mail cannot guarantee mail delivery if their advice is ignored. In these situations, we will formally advise the applicant against the name and also contact those other affected properties. Owners/residents of affected properties may take legal action if they have delivery problems caused by such name changes.

Once all checks are satisfactorily complete and any necessary fees received, we will change the name of the property and advise the relevant parties including Royal Mail, Ordnance Survey, Council Tax, the Local Land and Property Gazetteer team and emergency services. A full list of those informed is included in Appendix A.

We will then confirm the new official address in writing to the owner of the property.