23. What if I have a missed collection?
It is very likely that your usual collection time will change during the day and our crews could arrive any time up until 5pm. To avoid missed collections, please ensure that you put your containers out before 7am.
If your collection is not carried out by 5pm please report the missed collections as normal on our website, via our smartphone app or by contacting customer services on 01395571515
We are here to help so if you would like any help or advice please contact customer services on 01395571515 or email firstname.lastname@example.org