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Guide Benefit FAQs

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10. I don’t understand my letter or the calculation…

We explain what information we have used to assess your claim at the start of your letter.  Please check the whole letter and if you are still unsure please call 01395 571770.

Housing Benefit and Council Tax Support are means tested and our calculation depends on your household circumstances, income and capital. 
We take all the information you have provided which is compared to the amount the law states you should be able to live on (your applicable amount is set by the Government).  This is then calculated into weekly amounts to determine how much Housing Benefit or Council Tax Support you are entitled to.

Council Tax Support is worked out and awarded for the full financial year based on the details provided at the start of your claim and then adjusted to take into account any changes when we are notified.  Please be aware changes may affect your instalments.