Guide Benefit FAQs Show all parts of this guide Am I entitled to Housing Benefit and/or Council Tax Support? How do I claim Housing Benefit or Council Tax Support? Do you need help with your claim? When will I get my Housing Benefit payment? What if my Housing Benefit payment doesn't arrive? What do you mean by savings and capital? How long does it take to assess my claim or deal with my query? My circumstances have changed, what do I need to do? I’m moving house…. I don’t understand my letter or the calculation… How have you worked out my earnings? Why have my Tax Credits changed? Can I include my Childcare costs and what do I need to do? What do I do if I’m not happy with the decision? Can I pay or make arrangements to pay my Housing Benefit overpayment? I live in a Council house and want to speak with someone about my rent Why is my claim suspended? I’m a student, can I claim benefit? Can I have any other help with my rent or Council Tax? Can a bank take Housing Benefit to pay my overdraft? 2. How do I claim Housing Benefit or Council Tax Support? If you want help with your rent and/or Council Tax, please complete the online application.