Guide Benefit FAQs

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10. I don’t understand my letter or the calculation

We explain what information we have used to assess your claim at the start of your letter.  Please check the whole letter and if you are still unsure please call 01395 571770.

Housing Benefit and Council Tax Reduction are means tested and our calculation depends on your household circumstances, income and capital.

Housing Benefit is worked out on the information you have provided which is compared to the amount the law states you should be able to live on (your applicable amount is set by the Government). This is then calculated into weekly amounts to determine how much Housing Benefit you are entitled to.

Council Tax Reduction is worked out and awarded for the full financial year based on the details provided at the start of your claim and then adjusted to take into account any changes when we are notified.