Exceptional Hardship Fund payments (EHFs) are exceptional extra financial help for:
- people receiving Council Tax Support but their Support does not cover all of the Council Tax or
- people no longer receiving Council Tax Support due to the April 2017 changes.
You can find out more in our Council Tax Discretionary Discount and Exceptional Hardship Fund policy.
Please complete the online form by clicking on the blue start button.
We cannot make EHF payments for any Council Tax arrears you owe.
If you also have a shortfall between your rent and Housing Benefit/ Universal Credit, you can apply for a Discretionary Housing Payment (DHP) on the same form.
Any personal information which you provide will be held and used by East Devon District Council for the purpose of administering Council Tax.
- Your information may be provided to a third party acting on our behalf in administering Council Tax.
- Your information may also be shared within East Devon District Council for the purposes of carrying out our lawful functions. Otherwise your personal information will not be disclosed to anybody outside East Devon District Council without your permission, unless there is a lawful reason to do so, for example disclosure is necessary for crime prevention or detection purposes.
- Your information will be held securely and will not be retained for any longer than is necessary.
There are a number of rights available to you in relation to our use of your personal information, depending on the reason for processing. Further detail about our use of your personal information can be found in the relevant Privacy Notice which can be accessed at eastdevon.gov.uk/privacy
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- your total household income
- you and your partner's savings
- you or your partner's loans or debts
We will write and tell you our decision. If we award you an EHF, our letter will tell you how much we will pay and for how long. The EHF will be paid to your Council Tax account.
We may require you to attend a money advice appointment.
You have to apply online. There are no paper forms.
If you don't have a computer, there’s access to the web through Devon Libraries.