Please tell the benefits team as soon as you or someone who lives in your household:

  • starts or stops working,
  • have any other change in their income or savings,
  • moves in or out

 This must be within one month of the change. 

The sooner you let us know about the change, the sooner we can award the correct amount of Council Tax Support.

How to tell us:


Please attach your evidence to the email. We can accept scanned images or photographs of your evidence which need to be in actual size so that we can read them.

Complete a form: 

Phone 01395 571770

 We can take most changes over the phone although we may ask for evidence

Visit the offices

The benefits team are at:
Exmouth Town Hall - Monday to Friday from 8.30am to 5pm, 
Blackdown House, Honiton - Monday to Friday from 8.30am to 5pm

Your responsibility

It is your responsibility to tell us of the changes within a month, otherwise by law we can issue you with a:

  • £70 civil penalty if you do not tell us of any change that may affect your Council Tax Support or Council Tax
  • £50 civil penalty if you do not tell us of any change that may affect your Housing Benefit

To falsely claim Council Tax Support and/or Housing Benefit is a criminal offence and we may prosecute.

Why do I need to tell you about any changes in my circumstances?

If your circumstances change, it may lead to either an increase or a reduction in your Council Tax Support. Please tell us within one month of the change to make sure that any increase in your entitlement is paid from the date that the change happened.

A change in your circumstances could also result in a reduction to your Council Tax Support entitlement. If you do not tell us promptly, and we find out later that we have paid you too much, you will normally have to pay it back to us.

What happens after I have told you about a change?

We will write to you and tell you whether, and by how much, the change has affected your Council Tax Support. If we have not written to you within two weeks of your telling us about a change, please email us