Exmouth opticians, Brian J Toye, have adapted their business to be able to provide urgent eyecare services and reduce pressure on the NHS.
The practice has adapted to the current situation to provide important eyecare services, helping to relieve eye-related pressures on the NHS.
To be able to continue to provide essential and urgent eyecare, they have adapted their services in a number of ways:
- Contact lenses can be ordered without an up-to-date prescription after a telephone consultation with the optometrist.
- For patients that have red, sore, or dry eyes, a newly set-up, remote consultation platform takes a photo to allow a detailed look at the front of the eye. If further investigation is needed, appointments can safely be made due to strict cleaning routines. Patients who need dry eye treatment can benefit by receiving medicine directly from the manufacturer and on repeat order.
- Initial telephone consultations determine whether a patient needs to be seen or if spectacles or lenses can be supplied with current prescriptions.
- Orders are delivered or posted. Deliveries are left on doorsteps, and using social distancing, they have a quick chat to check the customer is ok.
Brian J Toye Opticians’ priority is providing ongoing, community eyecare. They remain available by phone, social media and email to answer enquiries. Providing a personal service is key: staff there are more than happy to just have a chat if someone needs it.