Guide Business Rates FAQ Show all parts of this guide What are Business Rates and when are bills sent? Why have you sent me a Business Rates bill when I don’t run a business? My rent is inclusive of Business Rates so why do I get a bill? My landlord said I wouldn’t have to pay rates, why have you sent me a bill? How is the Business Rate calculated? What is a rateable value & how to search for them What do I do if I think my property’s rateable value is wrong or my property is not fit for use? I have appealed to the Valuation Office Agency to reduce the rateable value of my property, do I still have to pay? The description of my property includes the words “and premises”; am I also being billed for the domestic part of the building? What is the “transition” shown on my bill? How can I contact the Valuation Office Agency? Are there any rate reliefs, discounts or exemptions available? What happens if my property is left empty? I work from home; do I have to pay Business Rates? Why do I have to pay separately for the removal of business refuse? What happens if I have problems paying? What happens if I do not pay as requested? 11. How can I contact the Valuation Office Agency? Contact details for the Valuation Office Agency (VOA).