Guide Community engagement guide for managers

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2. What is effective engagement?

To be useful to everyone involved and to make sure that views are shared, effective engagement requires good communication, trust and respect. We will be clear why, with whom and how we are engaging, and what we expect to achieve.

We will listen to, think about and act on issues raised, communicating what we are going to do as a result – we call this a ‘You Said, We Did’ way of working. It may be that results are considered but action is not possible for financial, legal or other reasons, we will explain this in our response.

When we engage we will seek to follow the six values in the diagram below.

This will help local people and communities have more influence and control over local services. These values will help develop a culture that supports equal opportunities for everyone to have their say.