Guide Community engagement guide for managers

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8. When to engage

Engagement will normally be carried out (amongst other times):

  • When looking at changing the ways our services are delivered to customers
  • When deciding upon priorities for the area and the Council for future years
  • When working with partners or communities in relation to proposals for an area
  • On amended or new council policies where appropriate with relevant groups
  • On local level issues, such as what equipment should be put into a playing field in Axminster or what facilities should be provided in Cranbrook
  • When a decision or change could have a negative impact on people with protected equalities characteristics
  • We have a Duty of Best Value so when we are reviewing service provision we have to consult

Do not engage:

  • If the decisions have already been made on what you are proposing to ask people about
  • If the results are not going to be used
  • If we cannot deliver what we are asking
  • If there are previous similar up to date engagement results
  • If the appropriate resources, including financial resources, are not available
  • If the urgency of the issue is such that the public interest lies in addressing the issue straight away
  • Some regulatory matters where statutory processes must be followed