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Details of community groups and voluntary organisations that are providing community Coronavirus support to residents in large parts of, or the whole of East Devon.

See also the rest of our Coronavirus Community Support Hub, which has a lot of useful information.

Healthy Start

Government have also set up a Healthy Start programme. This helps families with young children get free food vouchers for milk, plain fresh and frozen fruit and vegetables and infant formula milk – along with free coupons for vitamins for children and pregnant women. 

Black and Minority Ethnic Communities

Ubuntu Counselling Services have received funding from Devon County Council and the National Lottery to provide counselling services specifically to Devon's Black and Minority Ethnic communities. 

Help with transport

If you don't have your own transport and need to travel for essential reasons, you may be eligible for help from a community car scheme or community transport scheme. If you're Clinically Extremely Vulnerable, please refer to Government advice

Citizens Advice East Devon

Citizens Advice exists to help the people of our communities when they have problems that cannot be solved on their own. They are a dedicated organisation with a strong connection to our local areas. They want to make sure that we can continue to provide advice services during the current health situation, and to ensure that people who must remain at home can access that advice.

  • Call their local advice lines on 01395 265070 / 01404 42227
  • Email: enquiries@citizensadviceeastdevon.org
  • Call their national advice line on 03444 111444

NHS Volunteers

The Government has now made the NHS Volunteers easier to access for very vulnerable people, this is the shielded group, plus a variety of other vulnerable people. They can now call 0808 196 3646 between 8am and 8pm to access the service, which includes:

  • Collecting shopping and medication or other essential supplies.
  • Telephone ‘check in and chat’.
  • With at least a few days notice they can also try and get people from the list below to appointments.

The way that this works is that the request is put on a system, which the NHS Volunteers pick it up from and one of them hopefully assigns themselves to and helps out within a target of 3 days.

The people that can access the NHS Volunteers are currently:

  • People aged 70 years and older with underlying health conditions
  • If you are Clinically Extremely Vulnerable. 
  • People who are pregnant 
  • If you are newly socially vulnerable as a result of COVID 19
  • People who are registered disabled
  • Others with high-risk conditions could include:
    • People with chronic lung disease or moderate to severe asthma
    • People with serious heart conditions
    • People who are immunocompromised including because of cancer treatment
    • People of any age with severe obesity e.g. body mass index (BMI) over 40
    • Certain underlying medical conditions, particularly if not well controlled, such as those with diabetes, dementia, renal failure, or liver disease might also be at risk

More information about NHS Volunteers.

Healthy Homes

They want to help people who are in need, including those having difficulties with their heating and energy supply e.g. topping up their prepayment meter, broken heating, cold/damp homes and financial difficulties. They can help all residents. Contact them by email: healthyhomes@ecoe.org.uk or call 0800 772 3617.

They're offering:

  • Emergency support for those with urgent energy or billing issues, or heating issues such as broken heating.
  • Practical energy advice and support to the vulnerable and fuel poor; their aim is to help residents save money and stay warm in their homes. Phone and email support. Short home visits where needed, and where safe to do so.

They help with:

  • tariff checks and supplier switching
  • applying for the Warm Home Discount
  • registering for Priority Services Register
  • energy and water saving tips and advice
  • grants for insulation and heating
  • heating control advice
  • smart meters
  • referrals for help with benefits and debts
  • Signposting to local community services
  • Crisis/hardship grants

Young Devon

Young Devon have had to close most of their bases, but are still working as much as they can to support young people. For any general Young Devon enquiries, please email info@youngdevon.org.

Wellbeing support for Young People: Their counsellors are still contactable, delivering Wellbeing services over the phone or by video-call. If you are struggling, and need to talk to someone, please email wellbeingenquiries@youngdevon.org and someone will get back to you as soon as they can. For anyone already receiving support through our Wellbeing service, please email yes.exeter@youngdevon.org or call 07935364652 and leave a message with your name and contact details.

Accommodation support: They're keeping their Accommodation services running as usual, and Young Devon houses are still open. For more information, please see their Accommodation page. For any YES Centre questions, or Homelessness enquiries (Exeter, East Devon and Teignbridge), please email yes.exeter@youngdevon.org. If you would prefer to text, please send your name and message to 07894 724610.

Young Victims of Crime support: For any queries relating to our Young Victims of Crime service, please email yes.exeter@youngdevon.org or call 07935 364652 and leave a message with your name, contact details and a brief idea of your query. The appropriate person will contact you as soon as possible.

Devon Link Up

Devon Link Up is a charity for adults with learning disabilities and we are offering phone calls to check up and chat with people who have a learning disability. They also have an active Whatsapp group which people can join (if they send their number we will add them to the conversations) and they have a Facebook page with activities and chat which people can join. Their contact number is 07808 053992. There is easy read information about the Coronavirus on their website.

 

See also the community contacts lists for specific towns and parishes in East Devon.

Disclaimer: Please note we have not carried out safeguarding checks on any of these community / voluntary groups.  

This information is a work in progress and is going to be updated as it changes or new information is received. If you’re aware of anything that needs updating, adding or changing please email covid.community@eastdevon.gov.uk