Details of community groups and voluntary organisations that are providing community Coronavirus support to residents in large parts of, or the whole of East Devon.
See also the rest of our Coronavirus Community Support Hub, which has a lot of useful information.
East Devon District Council Benefits Team
Covid Summer Food Fund
Guidance for schools and Devon County Council on providing vouchers to support pupils eligible for free school meals over the summer holiday period during the coronavirus (COVID-19) outbreak.
Government have also set up a Healthy Start programme. This helps families with young children get free food vouchers for milk, plain fresh and frozen fruit and vegetables and infant formula milk – along with free coupons for vitamins for children and pregnant women.
Citizens Advice East Devon
Citizens Advice exists to help the people of our communities when they have problems that cannot be solved on their own. They are a dedicated organisation with a strong connection to our local areas. They want to make sure that we can continue to provide advice services during the current health situation, and to ensure that people who must remain at home can access that advice.
- Call their local advice lines on 01395 265070 / 01404 42227
- Email: firstname.lastname@example.org
- Call their national advice line on 03444 111444
The Government has now made the NHS Volunteers easier to access for very vulnerable people, this is the shielded group, plus a variety of other vulnerable people. They can now call 0808 196 3646 between 8am and 8pm to access the service, which includes:
- Collecting shopping and medication or other essential supplies.
- Telephone ‘check in and chat’.
- With at least a few days notice they can also try and get people from the list below to appointments.
The way that this works is that the request is put on a system, which the NHS Volunteers pick it up from and one of them hopefully assigns themselves to and helps out within a target of 3 days.
The people that can access the NHS Volunteers are currently:
- People aged 70 years and older with underlying health conditions
- If you are in the ‘extremely vulnerable’ to COVID 19 group and have been sent a letter asking you to shield from the virus
- People who are pregnant
- If you are newly socially vulnerable as a result of COVID 19
- People who are registered disabled
- Others with high-risk conditions could include:
- People with chronic lung disease or moderate to severe asthma
- People with serious heart conditions
- People who are immunocompromised including because of cancer treatment
- People of any age with severe obesity e.g. body mass index (BMI) over 40
- Certain underlying medical conditions, particularly if not well controlled, such as those with diabetes, dementia, renal failure, or liver disease might also be at risk
They want to help people who are in need, including those having difficulties with their heating and energy supply e.g. topping up their prepayment meter, facing loneliness and financial difficulties. They particularly want to offer support to those people who are vulnerable in the current situation, who are in the ‘shielded’ group or are self-isolating. Contact them by email: email@example.com or call 0800 772 3617 or 07731 540215. They're offering:
1. Telephone and email support for vulnerable and isolated residents to help with:
- Energy advice
- Prepayment/billing issues and tariff comparisons
- Signposting to local community services supporting the current situation and who provide financial support.
2. Emergency support for those with urgent energy or billing issues, or heating issues such as broken heating. This might mean a home visit as long as the home energy advisor and resident(s) can be kept safe in line with government guidance. There is still ECHO funding via the LEAP for broken boilers if the resident is in receipt of an income-related benefit.
3. Assistance with delivering food, medicines and other essential goods to those who don’t have this support.
4. Telephone support to help those isolated feel supported and less alone.
They've received funding from Exeter City Council and Western Power Distribution to offer these new services.
Young Devon have had to close most of their bases, but are still working as much as they can to support young people. For any general Young Devon enquiries, please email firstname.lastname@example.org.
Wellbeing support for Young People: Their counsellors are still contactable, delivering Wellbeing services over the phone or by video-call. If you are struggling, and need to talk to someone, please email email@example.com and someone will get back to you as soon as they can. For anyone already receiving support through our Wellbeing service, please email firstname.lastname@example.org or call 07935364652 and leave a message with your name and contact details.
Accommodation support: They're keeping their Accommodation services running as usual, and Young Devon houses are still open. For more information, please see their Accommodation page. For any YES Centre questions, or Homelessness enquiries (Exeter, East Devon and Teignbridge), please email email@example.com. If you would prefer to text, please send your name and message to 07894 724610.
Young Victims of Crime support: For any queries relating to our Young Victims of Crime service, please email firstname.lastname@example.org or call 07935 364652 and leave a message with your name, contact details and a brief idea of your query. The appropriate person will contact you as soon as possible.
Devon Link Up
Devon Link Up is a charity for adults with learning disabilities and we are offering phone calls to check up and chat with people who have a learning disability. They also have an active Whatsapp group which people can join (if they send their number we will add them to the conversations) and they have a Facebook page with activities and chat which people can join. Their contact number is 07808 053992. There is easy read information about the Coronavirus on their website.
Devon County Council Health Visitors
If you want to talk to someone about your child's health and wellbeing, you can text Devon County Council's Health Visitors on 07520 631721.
Disclaimer: Please note we have not carried out safeguarding checks on any of these community / voluntary groups.
This information is a work in progress and is going to be updated as it changes or new information is received. If you’re aware of anything that needs updating, adding or changing please email email@example.com