If you are shielded / extremely vulnerable

If you currently get government food boxes, you’ll get your last box in the last week of July.

If you’re on the supermarket priority list for food delivery slots, you’ll stay on the list after 31 July.

You can register on GOV.UK until 17 July for:

  • a government food parcel to be delivered to your home (until 31 July)
  • Defra to pass your details to the supermarkets to add you to the priority list for food delivery slots

If you want to stop getting your government food parcel, you can:

  • tell your delivery driver you do not need it when the box arrives
  • re-register on GOV.UK and answer ‘yes’ to the question ‘Do you have a way of getting essential supplies delivered at the moment?’

Full guidance can be found on the Government website.

Local providers

You can purchase directly from some local producers and retailers. There are also other local independent shops, farm shops, community shops and wholesalers who are innovating and expanding their services, with some launching delivery and/or click and collect services for locals. Details will be available locally.

Random Kitchen Honiton can supply frozen meals 07980922696


Supermarkets are also prioritising deliveries to those most in need, including elderly or more vulnerable people. If you are healthy and able, and not at greater risk (such as for health reasons or due to your age), supermarkets encourage you to visit in store and leave delivery slots for people who need them most.

Information on each main supermarket offering a delivery service are available at the links or numbers below (call charges may apply):

Some supermarkets are also offering specific call lines for vulnerable individuals as follows (call charges may apply):

  • Coop: 0330 0417 784 (restricted to specific local stores)
  • Morrisons: 0345 611 6111, option 5
  • Sainsbury’s: 0800 328 1700, or 0800 953 4988 for over 70s
  • Tesco: 0800 917 7359

Some supermarkets are also offering specific grocery boxes for vulnerable groups:

You can also view a list of supermarket updates, with the latest information on product restrictions and special opening hours for key workers or elderly shoppers.

If you are a vulnerable person who has explored these options, but have been unable to obtain a delivery that meets your needs, please get in touch with us on 01395 571500.

Other community support

Find out who can help you in your parish or town.


Foodbanks provide free food for those that do not have enough money to buy food, usually because:

  • You are struggling financially, need to find out if you’re entitled to benefits and need food in the meantime.
  • Your benefits aren’t being paid yet.
  • Your benefit payments have been delayed.
  • You’ve had an emergency that meant you had to use your benefits to pay for it.  

There are 7 foodbanks that help residents throughout the whole of East Devon.

For a referral to the foodbanks at Ottery St Mary, Honiton, Exeter, Sid Valley, Seaton or Axminster call our Benefits Team on 01395 571770.

For a referral to Exmouth you can call our Benefits Team on 01395 571770 or contact them yourself, email or call 07749 322291.

Also see our Financial Hardship Fund.