If you develop COVID-19 symptoms during your visit, do not ignore or try to hide your symptoms. It is important you act quickly to help yourself and protect those around you. It is your responsibility to stay safe and keep others safe.

COVID-19 symptoms are:

  • A new, continuous cough
  • High temperature
  • A loss or change to your sense of smell or taste

If you feel unwell and experience any COVID-19 symptoms you must:

  • Stay indoors and self-isolate
  • Arrange a test using your holiday address

Do not ignore your symptoms: self-isolating and getting tested quickly is the best way that you can stay safe and protect others.

You MUST notify your accommodation provider.

If you need medical advice while you wait for your test results please contact your regular (home) GP or call 111.

If you are staying or travelling with others, they must also self-isolate and take appropriate action based on your test result.

What should I do if my test is positive?

  • If you are confirmed to have coronavirus (COVID-19), you should return home if you reasonably can.
  • You should use private transport but only if you can do so safely.
  • If you cannot reasonably return home (for example, because you are not well enough to travel or do not have the means to arrange transport), your circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.
  • You must also tell your accommodation provider that you have tested positive.
  • If you are unwell and cannot return home, you will be expected to pay all costs to your accommodation provider.

Full guidance can be found on GOV.UK

What to do if you cannot return home from your holiday accommodation

The accommodation provider and guest should discuss next steps as soon as possible.

If the guest is unable to return home, the accommodation provider and guest should discuss meal and laundry provision, and accommodation providers should consider whether symptomatic guests should clean their own rooms and strip their own beds.

Unless otherwise provided for in the contractual terms of the booking, the guest will be expected to pay the costs of an extended stay in all but exceptional circumstances.

Exceptional circumstances may include but are not limited to where the accommodation provider has failed to follow government guidance to create a covid-secure environment.

There will be some types of accommodation where self-isolation would not be possible, for example if there are shared washing facilities or if the risk to the host, owner or staff cannot be mitigated. In these cases, guests should make arrangements to travel home as safely as possible, whilst minimising risk to others.

Accommodation providers should consider how best to inform guests about their policy for Covid-symptomatic guests, for example during the booking or check-in process.
Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. 

Once the guest (and if appropriate their family) has finished the required self-isolation period and is no longer symptomatic, they should return to their main residence and continue to follow the government guidance on self-isolation, household isolation and social distancing.

My test was negative, can I stay?

Stay and enjoy your visit as planned but if you need medical assistance please call your own regular GP or 111.

Who to contact if you’re unwell?

  • If you are ill and need medical advice, call 111 or your own GP
  • In the event of a medical emergency, call 999

How do I book a test?

  • Online:
  • Call: 119

Please use the address of your holiday destination.